Faqs

Yes. Our service team handles the claim for you. We diagnose the fault, complete the warranty paperwork with the manufacturer and arrange the replacement part or unit. To speed things up, have [...]

We find the fault, explain what needs fixing and get your system running again as quickly as we can. We handle the warranty paperwork with the manufacturer and source replacement parts or [...]

Start with the company that installed your system, as they hold your records. If they no longer trade or can’t help, contact the manufacturer. Warranties sit with the manufacturer, not the [...]

Check your paperwork first. You should have your system documents, a Certificate of Electrical Safety, and warranties for the panels, inverter, any battery and the mounting rails. Warranties are [...]

First, check the inverter screen or app for an error message, and check that the solar circuit breaker in your switchboard is switched on. If the inverter shows an error or no lights, or your [...]

The inverter must be installed to the manufacturer’s instructions and Australian Standards. The best spot is shaded and well ventilated, such as a garage wall or a wall out of the afternoon [...]

Often not. Solar usually needs only one or two spaces in your switchboard for a new circuit breaker. Older switchboards with ceramic fuses, no safety switches or no spare room may need upgrading [...]

Most home solar panels today measure roughly 1.7 to 1.8 metres long by about 1.1 metres wide and weigh around 20 to 25 kg (as of October 2026). Panels have grown as their wattage has increased, [...]

About 12 panels (as of October 2026). Most home solar panels are now around 400 to 450 watts, so a 5 kW system needs roughly 11 to 13 panels, and a popular 6.6 kW system needs about 15 to 17. [...]

Solar power uses photovoltaic (PV) panels to turn sunlight into electricity that can run your whole home. Solar hot water uses roof collectors, either flat panels or glass tubes, to heat water [...]